Get in Touch with Us

6764 Old Mclean Village Dr.
Mclean, VA 22101

Frequently Asked Questions

Hopefully we can answer any questions you may have. If not, please contact us using the form above or
email For questions related to specific products, please refer to the product pages:


Absolutely. If you would like to cancel your subscription, please contact us. Once processed, you will not be billed following the date of your cancellation.

We do our best to process and ship orders within 2-3 business days, with the goal of getting your products to you within 7-10 business days. Once products leave our facility, however, we are at the mercy of the carriers and their timelines. For our complete shipping policy, click here

Orders over $100 receive free shipping via USPS in the contiguous United States. Orders under $100 are charged a flat fee of $10. For more information regarding shipping to AK, HI or for international orders, click here

ActivPower offers a 30-day money back guarantee on all products. For more information on refunds and returns, click here.

No. Only one special offer or discount code can be applied to a single purchase.

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