Absolutely. If you would like to cancel your subscription, please contact us. Once processed, you will not be billed following the date of your cancellation.

We do our best to process and ship orders within 2-3 business days, with the goal of getting your products to you within 7-10 business days. Once products leave our facility, however, we are at the mercy of the carriers and their timelines. For our complete shipping policy, click here

Orders over $100 receive free shipping via USPS in the contiguous United States. Orders under $100 are charged a flat fee of $15. For more information regarding shipping to AK, HI or for international orders, click here

ActivPower offers a 30-day money back guarantee on all products. For more information on refunds and returns, click here.

No. Only one special offer or discount code can be applied to a single purchase.

Yes, any time. Within your first 30 days of Premium, if you haven’t yet used your Premium free shipping on an order under $99, we’ll switch you to Free right away and refund your full $75 (the 1,500 welcome points that came with Premium are removed). If you’ve already used Premium shipping, or it’s been more than 30 days, there’s no refund, but you keep every Premium benefit until your 12 months are up — then we move you to Free automatically, with no further charge.